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How do I place an order?
How long will it take my goods to arrive?
What happens if the product I have ordered is out of stock, or the price increases before my order is fulfilled?
Is there a maximum order quantity?
What are the cancellation, returns and exchange procedures?
How do I make a comment or lodge a complaint?


How do I place an order?
We have made purchasing on line a simple and secure process. After you have chosen the desire product, you just click the "BUY NOW" button. The product will automatically add to the shopping cart. You can input the quantity you want to buy. After that, if you are decided to buy, just click "PROCEED TO CHECKOUT" button to continue. Otherwise, if you are decided not to buy the item, just select the item(s) and click "DELETE", and you can continue shopping and browse other products. Before confidential information is requested you will be transferred to a secure server using Secure Sockets Layer (SSL) technology. SSL is commonly used for managing the security of message transmission on the Internet through the use of public-and-private key encryption and a digital certificate that establishes your credentials when doing Internet business or other on-line transactions. An independent certification authority, issues this certificate. You will then need to enter your payment details including your card details and your full billing address. Your transaction will then be authorised through PayPal, an independent Internet Payment Service Provider. Before clicking on the Complete Purchase button you must have read, understood and accepted our Terms and Conditions of Use.

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How long will it take my goods to arrive?
YourProducts offers a fast and efficient delivery service and aims to despatch all orders within 5 working days of the latter of today's date.

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What happens if the product I have ordered is out of stock, or the price increases before my order is fulfilled?
If the product you have ordered is out of stock we will contact you to advise you when more stock is due. Please also note that if the price of the product has increased between the time of the order and our delivery of it we will contact you to advise you of the change in price. In either case, you will then be able to confirm to us should you not wish to proceed with your order.

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Is there a maximum order quantity?
Yes. Normally we will not accept orders for more than 10 units of any one individual product. Should you wish to purchase quantities greater than this, please contact us by wendylui825@gmail.com.

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What are the cancellation, returns and exchange procedures?
You have the right to cancel any order that you have placed with us or exchange any item purchased from us for any reason whatsoever until 7 days after the date on which the product has been delivered to you, provided you have not used the product or, in the case of software, audio or visual products, have not unsealed its packaging. To allow us to provide an efficient service please initially contact us, ensuring that you can inform us of your order number, whether the item is faulty and if you wish to exchange the item, the style, colour and size of the replacement item. A copy of the original despatch note will also need to be included in the package for any products returned to us. All returned goods should be sent to the address provided by us. All goods must be returned at your own cost unless they are faulty or supplied in error and we recommend as a minimum that a certificate of posting is obtained for all products returned. A refund for the cost of the purchase price excluding delivery charges will be sent to you within 7 days of your notifying us that you wish to cancel your order and receipt of the goods provided that the above process has been adhered. Likewise refunds for faulty goods or goods sent in error including delivery costs will be made within 7 days of you notifying us and the return of the goods.

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How do I make a comment or lodge a complaint?
If you have any comments or complaints about this web site or any of the products supplied to you, please contact us by email at wendylui825@gmail.com.

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Last Updated: 11 Apr 2007 02:20:20 PDT home  |  about  |  terms  |  contact
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